Refund policy

Refund and Return Policy

At Vibe With Kindness, we aim to ensure your satisfaction with every purchase. As our products are custom-made through a print-on-demand process, returns and exchanges are not supported if you order the wrong size, color, or change your mind.

However, we offer a free reprint or refund in the following cases:

• Damaged Product or Manufacturing Error: If your product arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery.
  • How to Submit a Claim: Use the “Submit Issue” form and include a clear photo showing the issue. There is no need to return the damaged product.
  • Multiple Items: If multiple items with the same design are affected, an additional photo or video showing all affected items in one frame may be required.

Refund Details:

• Refunds are issued to your account balance and can be withdrawn to the original payment method.
• If your billing currency is not USD, refunds will be returned directly to the original payment source.

Important Notes:

• We do not offer reprints or refunds for customer errors, such as ordering the wrong size or color.
• For unsuccessful deliveries, you may choose between a reprint (at an additional charge) or a partial refund.
• For Direct-to-Garment (DTG) products, minor variations (up to 0.5 inches) in print placement are within tolerance and not considered defects.